Per call, not per minute

Because a business knows what an enquiry is worth, and nobody knows what a minute is. Per-minute pricing makes the long call from a serious customer the expensive one, which is backwards. One answered call is one call, whatever it took.

Prices exclude VAT. We do not charge VAT at present; if that changes, we tell you 30 days before, and it is added at the standard rate as its own line on the invoice.

Not yet. Paid plans open soon, and until they do every account runs on Free and nothing is charged. What you set up now stays when you move to a paid plan.

No contract. Cancelling a paid plan needs 30 days' notice: it ends at the first renewal at least 30 days away, so cancelling within 30 days of a renewal means one more payment (on a yearly plan, one more month at the monthly price). Nothing is refunded for the time left. Free has nothing to cancel. Enterprise terms are agreed with you.

Not up to 10% of a month's calls: from a call's page you can take it off the bill. It stops counting towards your allowance, and anything it cost past the allowance is given back (to your credit, or on your next invoice). Screening spam before the call is answered is not built yet.

Yes, any time, from the billing page. The new plan starts on your next payment date and nothing is prorated, up or down. A yearly plan moving up starts at the next monthly date, the unused part of the year credited against the new price; any other change to a yearly plan starts when the year ends.

Whatever you chose in advance, on the billing page. On a paid plan your receptionist keeps answering by default, and each further call goes on your next monthly invoice at your plan's rate past the allowance. On Free the caller hears a short message by default and nothing is charged; switch on keep answering and each further call is paid from credit you top up. We email you at 50%, 80% and 100% of the month's calls.

No. The allowance resets every month, on an annual plan as well: a year buys twelve monthly allowances, not one big one.

No. Calls in the browser and test runs are never counted against your calls. Every plan has 200 test runs a month.

It is not in the product today, you are not paying for it, and nothing else on the page assumes it. Where it appears on a plan, it is included there once it is built.

No. A call is one call. At 15 minutes your receptionist finishes its sentence and closes politely, whatever was taken down becomes a lead, and it is still one call.